Refund policy
Returns and Exchanges:
1. Damaged or Defective Items:
- In the unfortunate event that your candle arrives damaged or defective, please contact our customer support team within 48 hours of receiving your order.
- We may request photographic evidence of the damaged item(s) to assist with the resolution process.
- Depending on the circumstances, we will either provide a replacement or issue a refund for the damaged or defective item(s).
2. Change of Mind:
- If you have a change of mind regarding your purchase, we accept returns within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- The customer is responsible for return shipping costs.
- Once we receive the returned item(s) and verify their condition, we will issue a refund for the purchase price (excluding any original shipping fees).
3. How to Initiate a Return:
- To initiate a return or exchange, please contact our customer support team with your order details.
- We will provide you with instructions on how to return the item(s) and any necessary return shipping information.
- Please include your order number and reason for return/exchange when contacting our customer support team.
1. Damaged or Defective Items:
- In the unfortunate event that your candle arrives damaged or defective, please contact our customer support team within 48 hours of receiving your order.
- We may request photographic evidence of the damaged item(s) to assist with the resolution process.
- Depending on the circumstances, we will either provide a replacement or issue a refund for the damaged or defective item(s).
2. Change of Mind:
- If you have a change of mind regarding your purchase, we accept returns within 14 days of receiving your order.
- Items must be unused, in their original packaging, and in resalable condition.
- The customer is responsible for return shipping costs.
- Once we receive the returned item(s) and verify their condition, we will issue a refund for the purchase price (excluding any original shipping fees).
3. How to Initiate a Return:
- To initiate a return or exchange, please contact our customer support team with your order details.
- We will provide you with instructions on how to return the item(s) and any necessary return shipping information.
- Please include your order number and reason for return/exchange when contacting our customer support team.
Please note that personalized or custom-made candles cannot be returned or exchanged unless they are damaged or defective.
If you have any questions or require further assistance, please don't hesitate to contact our customer support team. We strive to provide excellent service and will be happy to assist you.
Please review our full Terms and Conditions for more detailed information regarding shipping, returns, and other related policies.